Delivery & returns information

At  The Velvet Coven, your delightful gifts from our Yorkshire base are dispatched with care and speed. We pride ourselves on clear, efficient delivery and a straightforward returns process, ensuring your experience is as magical as our products. Explore how we make getting and returning your special items simple and stress-free.

Frequently asked questions

We've gathered the most common questions about ordering from  The Velvet Coven to provide you with all the answers you need. From dispatch times to return conditions, find out everything about our delivery and returns policy here.

How quickly will my Velvet Coven order arrive, and what delivery options are available?

All our cherished gifts are dispatched from our Yorkshire location within 10 working days maximum, though we always strive to send them out as quickly as possible. We exclusively use Royal Mail Tracked 24/48 for reliable and secure service across the UK, ensuring your items arrive safely.

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What's the process for returning a gift, and what is the return window?

Returns must be initiated within 7 days of receiving your item. Any issues with your order need to be reported within 24 hours of delivery. If you have any concerns, please don't hesitate to email us at contact@thevelvetcoven.co.uk or message us on Facebook; we are here to help in any way we can.

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What are your delivery charges, and do you offer free delivery?

To keep things simple and transparent for our Velvet Coven customers, we cap our postage & packaging at a flat rate of £4.95 for all orders, no matter the size. We exclusively use Royal Mail Tracked 24/48 for a secure and speedy service across the UK.

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What condition must an item be in for a return, and how will I receive my refund?

For a return to be accepted, all original tags and packaging must be intact, and the items must be unused. Once the returned items are received, checked, and verified by our team, refunds will be issued back to your original payment method.

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Your peace of mind is our priority

We're dedicated to ensuring every Velvet Coven experience is delightful, from browsing our unique gifts to receiving them. Our clear delivery and returns policies are designed with your satisfaction in mind, giving you confidence in every purchase.